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Unified Communication as a Service

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8x8

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Contact Center

Create winning experiences with a cloud contact center.

Boost agent and employee engagement, collaboration and operational effectiveness for customer success.

Ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion.

Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement.

Design better experiences with support for all channels and proactive, AI-powered self-service options for today’s digitally connected customers.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Connect faster and answer better with omnichannel routing.

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.

- Create winning experiences with fast, responsive customer connections across any channel

- Collaborate with the right people inside your organization to resolve customer issues the first time

- Put customers in control of their experience with agent supported or self-service options

- Reduce agent and administrative effort with intuitive, AI-powered solutions


Drive results with workforce engagement management.

Ensure your team is delivering great customer experiences across all channels with a powerful combination of adaptive quality management and workforce management solutions.

- Spend more time coaching and less time analyzing to stay tightly connected with your team while driving results further, faster.

- Pinpoint opportunity areas with advanced analytics and data visualization tools.

- Gather customer feedback with surveys immediately following interactions.

- Minimize operational effort by forecasting and managing intraday staffing changes.


Optimize faster, smarter with contact center analytics.

Analytics for Contact Center empowers contact center managers with customizable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences.

- Minimize effort in managing and monitoring your contact center with automatic identification of key trends or activities across employees, teams and customer behavior.

- Define custom metrics that enable you to easily extract data specific to your needs to shorten the time and effort to identify and act on insights.

- Act faster with instant, automatic notifications when any performance metric is off target for an instance or as a trending issue.

- Easily customize reports to highlight specific focal areas, making it easy to see what is working and what needs adjustments to deliver a CX competitors can’t match.


Make customer engagement an integrated part of the business.

Deliver superior customer experiences with the best, most robust communication tools in the industry.

- Ensure all customer data is protected and easily accessible to contact center agents.

- Simplify effort to personalize conversations with relevant customer information.

- Improve NPS by immediately understanding customer history and likely intent.

- Reduce costs and technology constraints with an all-in-one contact center solution.


Connect faster and answer better with omnichannel routing.

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.

- Create winning experiences with fast, responsive customer connections across any channel

- Collaborate with the right people inside your organization to resolve customer issues the first time

- Put customers in control of their experience with agent supported or self-service options

- Reduce agent and administrative effort with intuitive, AI-powered solutions


Drive results with workforce engagement management.

Ensure your team is delivering great customer experiences across all channels with a powerful combination of adaptive quality management and workforce management solutions.

- Spend more time coaching and less time analyzing to stay tightly connected with your team while driving results further, faster.

- Pinpoint opportunity areas with advanced analytics and data visualization tools.

- Gather customer feedback with surveys immediately following interactions.

- Minimize operational effort by forecasting and managing intraday staffing changes.


Optimize faster, smarter with contact center analytics.

Analytics for Contact Center empowers contact center managers with customizable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences.

- Minimize effort in managing and monitoring your contact center with automatic identification of key trends or activities across employees, teams and customer behavior.

- Define custom metrics that enable you to easily extract data specific to your needs to shorten the time and effort to identify and act on insights.

- Act faster with instant, automatic notifications when any performance metric is off target for an instance or as a trending issue.

- Easily customize reports to highlight specific focal areas, making it easy to see what is working and what needs adjustments to deliver a CX competitors can’t match.


Make customer engagement an integrated part of the business.

Deliver superior customer experiences with the best, most robust communication tools in the industry.

- Ensure all customer data is protected and easily accessible to contact center agents.

- Simplify effort to personalize conversations with relevant customer information.

- Improve NPS by immediately understanding customer history and likely intent.

- Reduce costs and technology constraints with an all-in-one contact center solution.


8x8 Contact Center

Features

Omnichannel Routing

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.

Workforce Management

Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results.

Analytics

Gain complete visibility, capture insights and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.

Integrated Engagement

Design superior customer experiences with a single platform approach that breaks down communication silos and supports personalized, proactive interactions.

Other solutions from

8x8

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you just have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another