Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships.
Evolve IP offers a true omnichannel technology that is easy to set-up and simple to learn. It enables contact centers to have personalized interactions, consolidated reporting & deliver a seamless customer experience.
Evolve IP delivers a truly unified contact center, one that seamlessly integrates with Cisco VoIP, unified communications, and Microsoft Teams; enabling managers to work with and hire staff anywhere. It enables agents to collaborate with everybody in the organization using the device(s) of their choice.
By deploying Evolve IP’s award-winning contact center solution with Workforce Management (WFM), contact center managers can build accurate forecasts and optimal staffing schedules – ensuring the optimum number of agents are working at the right time, with the right skills, in the right place.
Provide your organization with a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. Evolve IP's solution provides business intelligence that analyzes call sentiment, produces interactive call transcriptions, and delivers automated notifications.
Your contact center needs to strike a tricky balance. On one side, you need to provide excellent customer service to drive more revenue and retain current customers. On the other, you must ensure your team is servicing as many customers as efficiently and cost-effectively as possible.
Evolve IP has been delivering Microsoft Teams integrated with Contact Center & enterprise voice from the start. This integration allows contact center agents to take full advantage of Team’s productivity features while also interacting with the rest of the company’s associates including collaborative, persistent group chats, audio & video conferencing, integration with Office apps, and more.
Enterprise agents can work remotely – securely accessing applications that previously only resided in the corporate data center – on the devices they want to use. Hire contact center employees anywhere and connect them easily with Windows applications like SAP, Concur, and industry-specific applications.
There is perhaps no more important aggregator and source of customer intelligence in today’s business than the contact center. Savvy business leaders are not only looking for essential dashboards and reporting, they are actively seeking ties into other business units with insights that help drive the business forward.