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Unified Communication as a Service

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Evolve IP

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Microsoft Teams With Cisco Voice

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Enterprise-Grade Direct Routing

Evolve IP’s market-leading solution delivers the advanced collaboration, telephony & contact center features enterprises need including:

Quality of Service (QoS) – Evolve IP’s solution has a proven history of 99.999 reliability.

Business features – Evolve IP offers business messaging (SMS), omnichannel contact center, call recording with AI voice analytics, receptionist application, multi-level auto-attendant, advanced hunt groups along with every Teams feature available from Microsoft

Expertise – Implementing direct routing is complex. Evolve IP is a Microsoft Gold Partner and has been successfully deploying Microsoft Teams direct routing since it was first available. Simply put, we have unmatched market experience with delighted clients (and the testimonials to prove it.)

Business SMS Messaging

The use cases for business SMS are growing exponentially each month!  Your organization likely needs an easy-to-use, secure, integrated text messaging solution if it has:

- Healthcare professionals looking for a secure way to text colleagues

- Teachers or administrators that need to easily share updates with students’ parents

- Employees sharing financial news that impacts stock and bond trading prices by the second

- Associates in any industry looking to instantly connect with customers

Call Recording and Speech Analytics

Communicate better, train employees, and operate more securely, by enabling automatic call recording throughout your business.

Evolve Recap is a call recording, transcription, and speech analytics platform with AI-driven natural language processing.

Recap provides actionable business intelligence by analyzing call sentiment, producing interactive call transcriptions, and delivering automated notifications via Microsoft Teams and email.

Enterprise-Grade Direct Routing

Evolve IP’s market-leading solution delivers the advanced collaboration, telephony & contact center features enterprises need including:

Quality of Service (QoS) – Evolve IP’s solution has a proven history of 99.999 reliability.

Business features – Evolve IP offers business messaging (SMS), omnichannel contact center, call recording with AI voice analytics, receptionist application, multi-level auto-attendant, advanced hunt groups along with every Teams feature available from Microsoft

Expertise – Implementing direct routing is complex. Evolve IP is a Microsoft Gold Partner and has been successfully deploying Microsoft Teams direct routing since it was first available. Simply put, we have unmatched market experience with delighted clients (and the testimonials to prove it.)

Business SMS Messaging

The use cases for business SMS are growing exponentially each month!  Your organization likely needs an easy-to-use, secure, integrated text messaging solution if it has:

- Healthcare professionals looking for a secure way to text colleagues

- Teachers or administrators that need to easily share updates with students’ parents

- Employees sharing financial news that impacts stock and bond trading prices by the second

- Associates in any industry looking to instantly connect with customers

Call Recording and Speech Analytics

Communicate better, train employees, and operate more securely, by enabling automatic call recording throughout your business.

Evolve Recap is a call recording, transcription, and speech analytics platform with AI-driven natural language processing.

Recap provides actionable business intelligence by analyzing call sentiment, producing interactive call transcriptions, and delivering automated notifications via Microsoft Teams and email.

Evolve IP Microsoft Teams With Cisco Voice

Features

Business Messaging

Get a fully-integrated SMS / business messaging platform for Microsoft Teams Direct Routing that enables users to text anyone via their business phone number directly from within Microsoft Teams or via a Web browser.

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Contact Center

Provide your agents with an enterprise omnichannel contact center that is fully integrated with Microsoft Teams. The powerful combination allows agents to build relationships with clients and prospects while working anywhere on the device(s) of their choice.

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AI Speech Analytics

Provide your organization with a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. Our solution provides business intelligence that analyzes call sentiment, produces interactive call transcriptions, and delivers automated notifications from keyword triggers via Microsoft Teams and email.

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DaaS Accessible

With the remote work movement here to stay, companies need to deploy all of the technologies users had on their desks on their new work anywhere end devices. To keep employees productive, and ensure they love (and use) their DaaS solutions, IT departments need to deploy reliable voice services using softphones.

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Single Sign-On

Protect your users, their devices, and your network by delivering Microsoft Teams with Direct Routing securely via single sign-on with multi-factor authentication. Users log-in to an easy-to-use personal Web portal and gain immediate access to Teams via push notification.

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Number Routing

Microsoft Teams native voice solution does not enable number routing for true business continuity. Features that are requirements for enterprise business. Leveraging Evolve IP’s direct routing solution with Cisco Voice, regardless of the conditions at your local office your voice services will continue work in the Evolve IP cloud.

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Receptionist Application

Enable an enterprise-class attendant console used by “front-of-house” receptionists who screen inbound calls for enterprises. Our solutions support the full set of call control options, large-scale line monitoring, queuing, multiple directory options, Outlook integration, and other features required in large or distributed organizations.

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Web-Based User Management

Gain complete control over telephony, voicemail, and conferencing functions via OSSmosis®, a simple to use Web-based management portal. Provisioned users can easily manage and monitor everything from call flows, to user information, to hunt groups, and auto attendants.

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Advanced Hunt Groups

Allow users to handle incoming PSTN calls using advanced hunt group patterns including: Simultaneous, Circular, Regular, or Uniform. Users can also establish a “No Answer” policy to redirect calls to another phone number or voicemail they go unanswered. GET A DEMO

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SIP Phone Enabled

Businesses that have invested in newer SIP desk phones, and don’t want to deploy Team devices or softphones may be able to leverage their current investment. Enabled devices register to the Microsoft phone system for firmware, dial tone, and feature functionality.

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Other solutions from

Evolve IP

Choosing a solution isn't easy, that's where Adhesion comes in.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another