Evolve IP has been delivering Microsoft Teams Direct Routing since it was first available.
Get a fully-integrated SMS / business messaging platform for Microsoft Teams Direct Routing that enables users to text anyone via their business phone number directly from within Microsoft Teams or via a Web browser.
Provide your agents with an enterprise omnichannel contact center that is fully integrated with Microsoft Teams. The powerful combination allows agents to build relationships with clients and prospects while working anywhere on the device(s) of their choice.
Provide your organization with a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. Our solution provides business intelligence that analyzes call sentiment, produces interactive call transcriptions, and delivers automated notifications from keyword triggers via Microsoft Teams and email.
With the remote work movement here to stay, companies need to deploy all of the technologies users had on their desks on their new work anywhere end devices. To keep employees productive, and ensure they love (and use) their DaaS solutions, IT departments need to deploy reliable voice services using softphones.
Protect your users, their devices, and your network by delivering Microsoft Teams with Direct Routing securely via single sign-on with multi-factor authentication. Users log-in to an easy-to-use personal Web portal and gain immediate access to Teams via push notification.
Microsoft Teams native voice solution does not enable number routing for true business continuity. Features that are requirements for enterprise business. Leveraging Evolve IP’s direct routing solution with Cisco Voice, regardless of the conditions at your local office your voice services will continue work in the Evolve IP cloud.
Enable an enterprise-class attendant console used by “front-of-house” receptionists who screen inbound calls for enterprises. Our solutions support the full set of call control options, large-scale line monitoring, queuing, multiple directory options, Outlook integration, and other features required in large or distributed organizations.
Gain complete control over telephony, voicemail, and conferencing functions via OSSmosis®, a simple to use Web-based management portal. Provisioned users can easily manage and monitor everything from call flows, to user information, to hunt groups, and auto attendants.
Allow users to handle incoming PSTN calls using advanced hunt group patterns including: Simultaneous, Circular, Regular, or Uniform. Users can also establish a “No Answer” policy to redirect calls to another phone number or voicemail they go unanswered. GET A DEMO
Businesses that have invested in newer SIP desk phones, and don’t want to deploy Team devices or softphones may be able to leverage their current investment. Enabled devices register to the Microsoft phone system for firmware, dial tone, and feature functionality.