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Unified Communication as a Service

/

Masergy

/

Contact Center

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Personalize your customer experience

Consumers want to communicate through their preferred channel–be it a phone call, text message, or email. And they expect your agents to know everything about their history. With Masergy Cloud Contact Center you will be able to offer your customers more choices and give your agents the ability to serve customers efficiently.

Match the right agent with the right customer seamlessly

Brand loyalty is hard to come by today and if your experience is not flawless and personal, you risk losing a customer. With predictive routing, Masergy uses intelligence to match the right customer with the right agent. As your interactions grow, so does the data and insight used to continually enhance the process. Masergy's Predictive Routing allows you to focus on your customer journey and personalized engagements while our solution provides the best matching.

Intelligent self-service agents

Hit the trifecta – happier customers with first call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool quickly and effectively service your customer.

Happy agents. Happier customers. More revenue.

Studies have proven that the happier the employee, the better experience they will provide to your customers. Arming your agents with the data they need to be more empowered to best serve your customers is critical. Delivering consistent service levels and delighting customers are the end goals and can only be achieved through leveraging data and insights.

Personalize your customer experience

Consumers want to communicate through their preferred channel–be it a phone call, text message, or email. And they expect your agents to know everything about their history. With Masergy Cloud Contact Center you will be able to offer your customers more choices and give your agents the ability to serve customers efficiently.

Match the right agent with the right customer seamlessly

Brand loyalty is hard to come by today and if your experience is not flawless and personal, you risk losing a customer. With predictive routing, Masergy uses intelligence to match the right customer with the right agent. As your interactions grow, so does the data and insight used to continually enhance the process. Masergy's Predictive Routing allows you to focus on your customer journey and personalized engagements while our solution provides the best matching.

Intelligent self-service agents

Hit the trifecta – happier customers with first call resolution, happier agents with one desktop view of the entire customer journey, and improved efficiencies for your business. With Masergy Cloud Contact Center your agents will need just one tool quickly and effectively service your customer.

Happy agents. Happier customers. More revenue.

Studies have proven that the happier the employee, the better experience they will provide to your customers. Arming your agents with the data they need to be more empowered to best serve your customers is critical. Delivering consistent service levels and delighting customers are the end goals and can only be achieved through leveraging data and insights.

Masergy Contact Center

Features

Omni-Channel

Consumers want to communicate through their preferred channel–be it a phone call, text message, or email. And they expect your agents to know everything about their history. With Masergy Cloud Contact Center you will be able to offer your customers more choices and give your agents the ability to serve customers efficiently.

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Predictive Routing

Machine learning and big data analytics are the core of Masergy Predictive Routing powered by Cisco. Unlike traditional routing to the next agent in the queue, each interaction is evaluated based on customer history, past purchases, and more to match the customer to the agent who is best suited to meet their needs.

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Virtual Agent

Seven days a week, 24 hours a day, and 365 days a year, Masergy’s Virtual Agent is at the ready, delivering premium self-service applications with speech recognition accuracy and machine detection capabilities. Built on an AI platform, your virtual agent continues to get even smarter in predicting what your customer needs.

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Workforce Management

Foundational to delivering an amazing customer experience every time are the data, insights, and tools necessary to manage the workflow. With Masergy Workforce Management you can optimize forecasting, streamline scheduling, and free managers to focus on their agent performance.

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Other solutions from

Masergy

Choosing a solution isn't easy, that's where Adhesion comes in.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another