An animation of three rotating circles.

Unified Communication as a Service

/

Nextiva

/

Inbound Call Center

Click on any phone number in a form or list view inside your CRM to initiate a call on your desk phone or the Nextiva App. Your caller’s name and information will appear on the screen as you’re dialing. Available via our CRM integration.

Manage the ways you route calls with Nextiva’s call center PBX. Advanced call routing directs calls to the right agent based on their skills. You can set up call routing based on the time of day, caller ID, auto attendant selections, and other criteria.

Display enhanced caller information to your inbound call center agent. Surface relevant information such as account numbers, purchases, and helpdesk tickets as the phone rings. Access this feature via our CRM integrations.

Create surveys to gather personal feedback from prospects and customers at any stage of the customer journey. Use Nextiva CRM’s automated surveys to reach customers, say, two days after their support ticket was closed.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Advanced IVR technology

Replace multi-level phone menus with automated call flows that include speech recognition and text-to-speech. And, use our Smart Attendant to create dynamic, personalized interactions with your callers. Let Virtual Agents autonomously handle routine and repetitive transactions while your reps focus on higher-value interactions.


Screen pop & built-in CRM

When a live agent receives phone calls, a pop-up appears with rich customer insights. For screen pop to show customer information on an agent's screen, the call center phone system pulls the data from your CRM using CTI. From past interactions to their customer satisfaction score, screen pop gives you all the context you need.


A softphone your agents will love

Give your agents all the functionality they need to prioritize customer interactions. With a free desktop and mobile app, your reps can make, receive, and transfer incoming calls no matter where they are.


Omnichannel support for remote teams

Nextiva offers a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. Our cloud-based call center software gives your remote teams full visibility into your multichannel customer journeys.


Customer service automation

Nextiva’s conversational AI add-on turns routine interactions with callers and a Virtual Agent into natural exchanges. Enable self-service customer support options with natural speech requests like, “I’d like to speak to someone in Billing, please.”


Advanced IVR technology

Replace multi-level phone menus with automated call flows that include speech recognition and text-to-speech. And, use our Smart Attendant to create dynamic, personalized interactions with your callers. Let Virtual Agents autonomously handle routine and repetitive transactions while your reps focus on higher-value interactions.


Screen pop & built-in CRM

When a live agent receives phone calls, a pop-up appears with rich customer insights. For screen pop to show customer information on an agent's screen, the call center phone system pulls the data from your CRM using CTI. From past interactions to their customer satisfaction score, screen pop gives you all the context you need.


A softphone your agents will love

Give your agents all the functionality they need to prioritize customer interactions. With a free desktop and mobile app, your reps can make, receive, and transfer incoming calls no matter where they are.


Omnichannel support for remote teams

Nextiva offers a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. Our cloud-based call center software gives your remote teams full visibility into your multichannel customer journeys.


Customer service automation

Nextiva’s conversational AI add-on turns routine interactions with callers and a Virtual Agent into natural exchanges. Enable self-service customer support options with natural speech requests like, “I’d like to speak to someone in Billing, please.”


Nextiva Inbound Call Center

Features

Call Recording

Call recording is one of the fastest ways to get call insights directly from your cloud call center. Turn this feature on for Quality Assurance (QA) of sales, support, and service teams for ongoing coaching.

No items found.

Automatic Call Distribution

Want to manage higher call volumes without the exhausting wait times? Use this add-on to direct incoming calls to the right agent based on your business needs and preferences. ACD turns that flood of inbound calls into an organized call queue.

No items found.

Call Analytics

Make better decisions with call data like Talk Time, Abandoned Calls, Call Volumes, and Agent Availability. Measuring agent performance is easy with scheduled reports and visual call analytics available inside our call center software.

No items found.

Call Center Thresholds

Have a system in place to receive notifications when your call center traffic meets predetermined limits. For instance, the calls in the queue or estimated wait time is unusually high. Yellow and red thresholds inside your inbound call center dashboard can alert agents and supervisors.

No items found.

Desktop Softphone & Mobile App

Stay connected with your teams and customers from anywhere. Use the Nextiva App from your home computer or smartphone. Also, move active calls between your desk phone, desktop app, and mobile app.

No items found.

Dialed Number Identification Service

Associate multiple phone numbers to a queue or play specific messages for those callers. With DNIS, two different callers within the same queue could have vastly different experiences — including different music on hold and wait times.

No items found.

Customizable Call Flow Builder

Want your toll-free numbers to offer a specific caller experience? Design your call flow on a canvas with drag-and-drop simplicity. Export your call flow and have a record for reference. Also convert text to human-like speech on call flow scripts via our IVR portal.

No items found.

Voicemail

Outside your standard recorded greetings, also choose to receive email notifications each time you receive a voicemail. Voicemail Transcription can transcribe incoming voicemails and send them to a mobile phone number.

No items found.

Other solutions from

Nextiva

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you just have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

* Required

By submitting this form you are agreeing to receive emails from Adhesion Technology. You may opt out from receiving these emails at any time.

Someone from our team will be in touch soon!
Oops! Something went wrong while submitting the form.

Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another