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Unified Communication as a Service

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Vonage

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Contact Center

The cloud contact center software that brings it all together.

Major productivity, minimal setup. But “better service, more sales” are the four words that describe what our contact center's ready-to-use CRM integrations give you.

Easy-to-manage omnichannel features. That’s how you get your agents to stay happy, stick around, and thrill customers on the first contact.

A single, cloud-native solution. Get the flexibility, privacy, and reliability you want while using any telephony provider, with on-demand scalability.

Vonage offers an incredibly deep and robust integration with Salesforce: it's why they've got a 4.9 rating on the AppExchange with over 800 reviews.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Serving and selling is better when it's all connected

Imagine the ideal cloud contact center software solution. Not just any solution, but one integrated into a CRM. Easy to use. Omnichannel. With an AI that routes customers right where they need to go. And it doesn't care whose telephony its agent is using. That’s VCC.

- For ease of use, click-to-dial or auto-dial within your CRM, keep other integrated enterprise telephony features through your existing PBX, unified communications, and mobile phones, and even use WebRTC

- Auto-log calls and recordings and display the latest customer-info screen pops right in the CRM

- Use the customer details your CRM’s already got for dynamic routing to the best agent

- Do omnichannel right—voice, digital channels, video, and more!—by communicating the ways everyone wants most

- Rely on AI for self-service, leverage dynamic routing, offer agent assistance during calls, do post-call analysis, and more

- Display a local number to get more people to pick up, and save time with voicemail drop

Discover things about your business you never would’ve imagined

Contact center still trudging along without providing the organization-wide visibility you need for great CX? Stop! Get VCC. With reporting features, analytics and QA tools, KPI monitors, and more, your deepest business insight is now in sight.

- Easily configure, optimize, and hit it right on the no’s: No code, no downloads, no add-ons

- Use Conversation Analyzer to transcribe, tag, and QA customer calls like it’s a sprint

- Score real-time visibility into KPIs with dashboards and wallboards you can make your own

- Blow wide-open a trove of business insights with reports you can configure yourself

Turn your agents’ jobs into something they never expected: Fun

They're good, these agents of yours. Good, but with the goods to be great. And while you've always been able to put your finger on a mouse to scroll halfway down a webpage, you might just now be putting your finger on what your agents need most: the gamification that turns a contact center into a contact sport.

- Serve those who serve your customers—ratchet up agent efficiency, productivity, tools, and techniques

- Drive compliance and agent training by logging, transcribing, tagging, and recording conversations

- Listen in on your agents’ calls and whisper discreetly when they need you (like a good coach should)

- Drive spirited competition and inspire your agents’ greatest performances yet

Free IT to reveal new insights and launch the business forward

Without even breaking a sweat, you're delivering a configurable, straightforward, telephony-agnostic platform to your organization in a secure, compliant way. Sheer joy. Oh yes, that's exactly what everyone's feeling—especially the IT folks. Why? Because with VCC, the tedious fix-it ticket is dead. Long live the BI discovery.

- Dump the complex legacy IT systems—plural—and swap them for a cloud-native solution—singular

- Drop VCC right in your CRM on day 1—Salesforce, ServiceNow, Microsoft Dynamics, and more

- So scalable your IT team can do it locally, globally, easily, securely, reliably—the good adverbs never stop

- Enjoy exceptional voice quality and platform reliability thanks to our global partners’ carrier redundancy

- Rely on a single company and a single platform for your singular communication needs

- Take payments and PCI compliance seriously, quickly, and frictionlessly, and—depending on how you use VCC—comply with GDPR, HIPAA, ISO 27001, and SOC 2, too

It even integrates with the greatest CRM solution of all time: your agent

Even the most seasoned, old-school agents will be thrilled by how much VCC improves their productivity in the CRM they live in all day long. Remember how tickled they were when they traded in phone shoulder rests for headsets? This is like that all over again. Times a thousand.

- One interface, many powerful capabilities

- Review voice interactions, logs, recordings, and more right in the app

- An easy-to-use interface with robust KPI, personalization, and productivity features

- Check out VCC for Salesforce

- Check out VCC for Microsoft Teams

- Check out VCC for ServiceNow

- Check out VCC for Microsoft Dynamics

Serving and selling is better when it's all connected

Imagine the ideal cloud contact center software solution. Not just any solution, but one integrated into a CRM. Easy to use. Omnichannel. With an AI that routes customers right where they need to go. And it doesn't care whose telephony its agent is using. That’s VCC.

- For ease of use, click-to-dial or auto-dial within your CRM, keep other integrated enterprise telephony features through your existing PBX, unified communications, and mobile phones, and even use WebRTC

- Auto-log calls and recordings and display the latest customer-info screen pops right in the CRM

- Use the customer details your CRM’s already got for dynamic routing to the best agent

- Do omnichannel right—voice, digital channels, video, and more!—by communicating the ways everyone wants most

- Rely on AI for self-service, leverage dynamic routing, offer agent assistance during calls, do post-call analysis, and more

- Display a local number to get more people to pick up, and save time with voicemail drop

Discover things about your business you never would’ve imagined

Contact center still trudging along without providing the organization-wide visibility you need for great CX? Stop! Get VCC. With reporting features, analytics and QA tools, KPI monitors, and more, your deepest business insight is now in sight.

- Easily configure, optimize, and hit it right on the no’s: No code, no downloads, no add-ons

- Use Conversation Analyzer to transcribe, tag, and QA customer calls like it’s a sprint

- Score real-time visibility into KPIs with dashboards and wallboards you can make your own

- Blow wide-open a trove of business insights with reports you can configure yourself

Turn your agents’ jobs into something they never expected: Fun

They're good, these agents of yours. Good, but with the goods to be great. And while you've always been able to put your finger on a mouse to scroll halfway down a webpage, you might just now be putting your finger on what your agents need most: the gamification that turns a contact center into a contact sport.

- Serve those who serve your customers—ratchet up agent efficiency, productivity, tools, and techniques

- Drive compliance and agent training by logging, transcribing, tagging, and recording conversations

- Listen in on your agents’ calls and whisper discreetly when they need you (like a good coach should)

- Drive spirited competition and inspire your agents’ greatest performances yet

Free IT to reveal new insights and launch the business forward

Without even breaking a sweat, you're delivering a configurable, straightforward, telephony-agnostic platform to your organization in a secure, compliant way. Sheer joy. Oh yes, that's exactly what everyone's feeling—especially the IT folks. Why? Because with VCC, the tedious fix-it ticket is dead. Long live the BI discovery.

- Dump the complex legacy IT systems—plural—and swap them for a cloud-native solution—singular

- Drop VCC right in your CRM on day 1—Salesforce, ServiceNow, Microsoft Dynamics, and more

- So scalable your IT team can do it locally, globally, easily, securely, reliably—the good adverbs never stop

- Enjoy exceptional voice quality and platform reliability thanks to our global partners’ carrier redundancy

- Rely on a single company and a single platform for your singular communication needs

- Take payments and PCI compliance seriously, quickly, and frictionlessly, and—depending on how you use VCC—comply with GDPR, HIPAA, ISO 27001, and SOC 2, too

It even integrates with the greatest CRM solution of all time: your agent

Even the most seasoned, old-school agents will be thrilled by how much VCC improves their productivity in the CRM they live in all day long. Remember how tickled they were when they traded in phone shoulder rests for headsets? This is like that all over again. Times a thousand.

- One interface, many powerful capabilities

- Review voice interactions, logs, recordings, and more right in the app

- An easy-to-use interface with robust KPI, personalization, and productivity features

- Check out VCC for Salesforce

- Check out VCC for Microsoft Teams

- Check out VCC for ServiceNow

- Check out VCC for Microsoft Dynamics

Vonage Contact Center

Features

Performance Management

Monitor and motivate performance with integrated features.

CRM Digital Channels

Link live agents, chatbots, analytics, and more.

Voice

Find the routing options to meet your call center needs.

Workforce Optimization

Improve team efficiency with enhanced tools and techniques.

Integrations

Integrate your other applications with a leading Contact Center solution.

Other solutions from

Vonage

Choosing a solution isn't easy, that's where Adhesion comes in.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another