An animation of three rotating circles.

Unified Communication as a Service

/

8x8

/

Business Phone

/

Call Monitoring

Benefits

Improves quality control by helping managers and supervisors educate new employees on how to best serve customers and prospects on the phone.

Enables managers to jump into a call if, for example, they need to assist in a negotiation or correct information.

Enables receptionists and other authorized users to interrupt calls to provide emergency or otherwise critical information.

Assists managers in evaluating employee performance.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Call Monitoring

Features

Monitor

Supervisors can listen in to select employee conversations without any party being aware of it. It is common for businesses to inform callers that their conversations may be recorded for training and quality control purposes.


Barge

When needed, supervisors may interrupt a call to provide assistance. When they barge in, the call becomes a 3-way call with each party able to hear the supervisor.


Whisper

The whisper feature allows supervisors to speak to their employee in a call without their caller able to hear the supervisor.


Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

* Required

By submitting this form you are agreeing to receive emails from Adhesion Technology. You may opt out from receiving these emails at any time.

Someone from our team will be in touch soon!
Oops! Something went wrong while submitting the form.

Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another