Improves quality control by helping managers and supervisors educate new employees on how to best serve customers and prospects on the phone.
Enables managers to jump into a call if, for example, they need to assist in a negotiation or correct information.
Enables receptionists and other authorized users to interrupt calls to provide emergency or otherwise critical information.
Assists managers in evaluating employee performance.
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Supervisors can listen in to select employee conversations without any party being aware of it. It is common for businesses to inform callers that their conversations may be recorded for training and quality control purposes.
When needed, supervisors may interrupt a call to provide assistance. When they barge in, the call becomes a 3-way call with each party able to hear the supervisor.
The whisper feature allows supervisors to speak to their employee in a call without their caller able to hear the supervisor.
Learn more about Analytics
Trying to understand information from multiple communications tools means making data-driven decisions is time-consuming and resource-intensive.
Choosing a solution isn't easy, that's where Adhesion comes in.
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Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.