Enables efficient customer service by intelligently routing calls to the right resources, in an organized and prioritized way. Reducing wait times and contributes to a more positive customer experience.
Provides businesses the opportunity to share helpful information, news and entertainment while callers are on hold to encourage them not to hang up.
Unified Communication as a Service
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What is a call queue?
A call queue places your callers in a queue or line while your agents or employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently.
What is queued callback?
Some 8x8 X Series calling plans support queued callback. This provides callers with the opportunity to be called back when an employee becomes available. In some cases, the phone system can detect the caller's phone number. If not, the caller can provide it.
Queues have voicemail boxes
Queues can be set up to allow callers to leave a voicemail instead of giving a call back number or continuing to hold.
Learn more about Analytics
Trying to understand information from multiple communications tools means making data-driven decisions is time-consuming and resource-intensive.
Choosing a solution isn't easy, that's where Adhesion comes in.
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Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.