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Unified Communication as a Service

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8x8

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Business Phone

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Call Queues

Benefits

Enables efficient customer service by intelligently routing calls to the right resources, in an organized and prioritized way. Reducing wait times and contributes to a more positive customer experience.

Provides businesses the opportunity to share helpful information, news and entertainment while callers are on hold to encourage them not to hang up.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Call Queues

Features

What is a call queue?

A call queue places your callers in a queue or line while your agents or employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently.


What is queued callback?

Some 8x8 X Series calling plans support queued callback. This provides callers with the opportunity to be called back when an employee becomes available. In some cases, the phone system can detect the caller's phone number. If not, the caller can provide it.


Queues have voicemail boxes

Queues can be set up to allow callers to leave a voicemail instead of giving a call back number or continuing to hold.


Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another