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Unified Communication as a Service

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Contact Center

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Automatic Call Distribution

Benefits

Skills-based routing to better direct incoming callers.

Enhanced analytics show process steps and identify potential problem areas.

Multiple channels can be supported per agent or redirected to the most qualified agents.

Simple integration with multiple CRM solutions.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Automatic Call Distribution

Features

Achieve higher first contact resolution

Deliver better customer experiences, shorter wait times and increased first call resolution with more effective caller-to-agent match.


Reduce customer friction

Quickly route customers to an agent who has the right skills to answer their questions.


Gain access to full customer history

Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.


Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another