ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions.
Skills-based routing to better direct incoming callers.
Enhanced analytics show process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
Deliver better customer experiences, shorter wait times and increased first call resolution with more effective caller-to-agent match.
Quickly route customers to an agent who has the right skills to answer their questions.
Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
