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Unified Communication as a Service

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Contact Center

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Call & Screen Recording

Benefits

Supervisors can easily find any recording with our simple and intuitive user interface.

Record, pause/resume and redact portions of customer interactions to meet compliance.

Protect access to recordings with authorized supervisor search, playback, archive retrieval and secure download.

View multiple live desktops in a single window to monitor multiple agents at once.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Call & Screen Recording

Features

Spend more time coaching

Our easy-to-search interface means you can spend more time developing your team and less time trying to find the right recording.

- Focus less on technology and more on employee development by eliminating excessive effort spent searching for recordings

- Increase agent compliance, availability, and proficiency with added visibility into their desktop activities and any efficiency gaps

Adhere to regulatory compliances

All recorded data is securely captured and stored to meet the most up-to-date compliance standards.

- Improve recording flexibility with multiple recording and storage options to meet your needs

- Enjoy peace of mind knowing all recordings are encrypted and secure information redacted as needed, protecting customer information

Retrieve relevant recordings easily

Recordings are indexed for fast retrieval and playback by authorized supervisors.


Improve visibility

Increase agent performance with better visibility into their desktop activities so you can easily identify any efficiency gaps.

- Identify post-call efficiency opportunities by capturing screen activity during the after call work period of an interaction

- Gain a better understanding of performance with stereo audio recording to identify and seperate agent and customer sentiment, topics, and terminology

- Eliminate data synchronization issues and the need to install and maintain third-party ACD integrations

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another