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Unified Communication as a Service

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Contact Center

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Customer Surveys

Benefits

Gather unbiased feedback from customers immediately following an interaction.

Share valuable customer feedback with agents for improved communication.

Easily associate customer insights with their corresponding agent for better context.

Grow your agents’ skills more efficiently with customer feedback dashboards.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Customer Surveys

Features

Capture valuable customer feedback

Improve customer experience, satisfaction and retention.

- Recognize and reward agents who receive positive customer feedback

- Increase response rates by providing surveys to customers in their preferred channel

- Visualize data effortlessly with an interactive survey results dashboard

Increase agent engagement

Share feedback from customers with agents, and provide them with professional development opportunities to help reduce turnover.

- Empower agents to self-coach and identify opportunities for improvement

- Encourage agents to take ownership and pride in their work by providing unbiased customer feedback

- Proactively identify positive and negative patterns in agent behaviors and share dashboards with them for coaching and training sessions

Highlight agent success

Recognize and reward agents who receive positive customer feedback.

- Empower agents to self-coach and identify opportunities for improvement

- Reduce micromanagement

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another