8x8 Digital Channels is an interaction routing solution that enables contact centers the ability to enhance customer experiences by providing freedom in channel choice when interacting with the business.
First impressions matter. And today, more and more customers look to self-service first, making it a critical touchpoint in the customer journey. Self-service can no longer be “good enough,” rather, the experience must make a powerful impact to meet and exceed customer expectations.
Choosing a solution isn't easy, that's where Adhesion comes in.
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Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.