8x8 Digital Channels is an interaction routing solution that enables contact centers the ability to enhance customer experiences by providing freedom in channel choice when interacting with the business.
Ensure continuity across all digital channels, handled from a single solution.
Handle all interactions through a single intuitive workflow for all your channels.
Holistic reporting across all channels delivers a simplified, single source of truth.
Access customer information to automatically provide agents with relevant information.
Reduce cognitive load by providing a digital channel experience in a seamless flow of work and an easy-to-use interface.
- Deliver a frictionless experience as you meet customers where they are today
- Minimize agent training times with a single, intuitive interface to handle all voice and digital channels
Easily personalize the customer journey across channels.
- Obtain greater customer insights into the cross-channel customer experience
- Drive customer loyalty by personalizing and simplifying the journey across channels
Align your business to the desired digital interaction experience.
- Improve customer loyalty as you deliver continuity across all channels offered
- Improve operational efficiencies by deflecting basic interactions to more transactional channels
- Validate assumptions or discovery areas of improvement within the customer experience across the entire organization
Mitigate risk by easily adding or subtracting digital channels from your environment to find the best fit for consumer demands.
- Proactively communicate customer insights like sentiment, preferences, and quality to key stakeholders to stay on pace with expectations
- Quickly and easily add new and emerging digital channels to your contact center
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
