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Unified Communication as a Service

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Contact Center

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Workforce Management

Benefits

Multiple algorithms are used to accurately forecast volume for all of your interaction channels.

Schedules are created based on criteria defined by the business to ensure performance and agent expectations are aligned.

Monitor and track schedule adherence with automated alerts and dashboards to quickly draw attention to outliers or performance concerns.

New users quickly become proficient thanks to an intuitive user experience and navigation logic.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Workforce Management

Features

Optimize your staffing

Predict demand and staff accordingly across all of your contact channels.

- Reduce headcount requirements to achieve service level objectives across all contact channels

- Gain a clear and trusted forecast to ensure correct staffing without wasted labor

Spend less time scheduling

Automatically generate schedules based on arrival patterns, and focus more time managing agents.

- Minimize administrative effort to generate accurate forecasts and optimal schedules

Take guesswork out of forecasting

Ensure you are staffing correctly with clear forecasts, and avoid extended periods of underutilization.

Easy set up

Simple administration ensures positive scheduling results within days.

- Train new and additional users with ease thanks to an intuitive user interface

- Realize benefits quickly with rapid time to proficiency

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another