An animation of three rotating circles.

Unified Communication as a Service

/

Mitel

/

Applications

/

MiContact Center Business

Benefits

Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM.

Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming.

Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.

Provision and manage users from all business units through the administration interface, reducing deployment time from days to minutes, without the need for IT involvement.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

MiContact Center Business

Features

DELIVER OMNICHANNEL CUSTOMER EXPERIENCES

Give customers the freedom to engage with you on their preferred device and provide consistent customer experience across all media, throughout the entire customer journey. Increase customer satisfaction (CSAT) scores, improve first contact resolution (FCR) rates and lower customer effort scores (CES).

EVOLVE YOUR CUSTOMER ENGAGEMENT

From small, simple call centers to the largest, most sophisticated contact centers, MiContact Center Business is flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service and support needs evolve.

OPTIMIZE RESOURCES

Give agents and supervisors the tools to make informed decisions and provide prompt service. Agents efficiently handle voice and digital media contacts from a “single pane of glass” – handling phone, email, Web chat, SMS, and social media. Supervisors monitor and manage agent and queue performance and are alerted when service levels are below target.

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

* Required

By submitting this form you are agreeing to receive emails from Adhesion Technology. You may opt out from receiving these emails at any time.

Someone from our team will be in touch soon!
Oops! Something went wrong while submitting the form.

Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another