Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM.
Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming.
Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.
Provision and manage users from all business units through the administration interface, reducing deployment time from days to minutes, without the need for IT involvement.
Unified Communication as a Service
solution isn't easy; Adhesion can help!
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MiContact Center Business
DELIVER OMNICHANNEL CUSTOMER EXPERIENCES
Give customers the freedom to engage with you on their preferred device and provide consistent customer experience across all media, throughout the entire customer journey. Increase customer satisfaction (CSAT) scores, improve first contact resolution (FCR) rates and lower customer effort scores (CES).
EVOLVE YOUR CUSTOMER ENGAGEMENT
From small, simple call centers to the largest, most sophisticated contact centers, MiContact Center Business is flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service and support needs evolve.
Give agents and supervisors the tools to make informed decisions and provide prompt service. Agents efficiently handle voice and digital media contacts from a “single pane of glass” – handling phone, email, Web chat, SMS, and social media. Supervisors monitor and manage agent and queue performance and are alerted when service levels are below target.
Mitel Workforce Optimization
Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.
Choosing a solution isn't easy, that's where Adhesion comes in.
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Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.