Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.
Remove waste from the system by ensuring that you have the right number of agents with the right skills, in the right place, at the right time.
Increase your employee engagement by allowing agents to analyze and evaluate their own customer interactions and watch customer satisfaction and workforce performance soar to new levels.
Empower employees with the tools to measure and manage their performance while giving them a mobile app to check their work schedules, view messages, make shift trades, request vacation, state preferences and add overtime availability.
Efficiently distribute interactions and work across channels through combined skills and schedule-based routing to boost efficiency and service levels while reducing costs associated with undesired overtime and employee turnover.