Mitel Business Analytics gives insight into the operation of the business communication system that many business owners and IT managers haven’t seen before. Designed to facilitate anytime, anywhere access to vital communications data.
Business-wide reporting and analytics.
Offers flexibility: from 1 to 000s users / from 1 to 100s sites.
Zero capital outlay for licenses, hardware or professional services.
Accessible from any device: browser, laptop, tablet, smartphone.
The Insight module seamlessly integrates with your hosted telephony to provide a business productivity tool for customer-facing teams monitor inbound and outbound calls:
- Powerful call data visualisation through an intuitive pre-configured dashboard and wallboard
- Access key business metrics on any computer or mobile device
The Report module delivers enhanced level reporting, performance dashboards and customized wallboards, delivering Insight features plus:
- Granular reporting by extension, department, DDI and user including unreturned missed call reporting
- An extensive catalog of reports
- Pre-defined and configurable performance dashboards
- Pre-defined and customizable wallboards
- Executive summary consolidated report
- Schedule, email or export reports
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
