As the directory and activity management platform in CMG Suite, CMG Web offers a host of integrated self-serve features, like powerful corporate directory search functions, presence- and activity-based call routing as well as calendar synchronization.
With CMG Web, users can easily manage how their incoming calls will be routed by assigning rules based on calendar and activity types. Users can also use CMG Web to indicate their preferred mode of communication, and at specific times (i.e. call, chat, video conference).
Using CMG Web, users experience a user-friendly and simple to use collaboration tool for efficient and smooth communication. CMG Web provides a real-time responsive web interface to manage of user collaboration, offering access to corporate directories with presence, click-to-dial and SMS functionality.
Calendar Connection synchronizes the user’s office calendar with CMG, turning calendar bookings into CMG activities, visible for attendants and other system users, affecting the user’s call routing profiles.
With the CMG Web application, users can quickly and easily search the corporate directory and be presented with intuitive matches within a few keystrokes.