InAttend offers a broad range of integrated functions for achieving high-quality attendant performance, particularly during periods of high volume traffic. Integrated directory search and presence information on each contact enhance the potential for successful first-call transfers.
InAttend increases the efficiency and productivity of employees,offers full call control capability and provides access to real-time rich presence information for quick call handling.
Experience advanced queue and call handling, powerful directory search, up-to-date presence and activity status of all contacts, call recording and more.
Enjoy reduced channel and end-customer costs through faster installation and configuration of the system, as well as simplified licensing and commercial models.
Unified Communication as a Service
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SCALABLE ATTENDANT SOLUTION FOR GROWING ORGANIZATIONS
With powerful SIP-based call and queue handling, contact search options, calendar integration, Microsoft Skype for Business presence information, line state and activity status, Mitel’s InAttend is available as a stand-alone attendant application or integrated within the Mitel CMG Suite for a complete, unified communications and collaboration solution across the global enterprise.
CMG Software Suite
As the directory and activity management platform in CMG Suite, CMG Web offers a host of integrated self-serve features, like powerful corporate directory search functions, presence- and activity-based call routing as well as calendar synchronization.
Designed for today’s modern organization, Mitel’s Mass Notification solutions enable reliable mass communication across a wide range of channels and devices so that everyone can be kept safe, informed, and connected during critical situations.
Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone. Not only will this reduce the need for training but also delivers business productivity and customer service enhancements.
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Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.