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Unified Communication as a Service

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RingCentral

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Contact Center

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Digital Customer Engagement

Benefits

Support on every channel. Whether customers reach out on Facebook, Twitter, email, chat, or any other digital channel, manage all your responses in one customer engagement platform.

Right agent, right time. Use artificial intelligence and machine learning to analyze messages so you can filter and route them to the right agent, every time.

Data that works for you. Identify ambassadors and detractors while boosting sales with analytics that track volume, activity, and quality across every interaction.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Digital Customer Engagement

Features

Be where your customers are

Offer social media support

Handle large volumes of interactions on Facebook, Twitter, Instagram, YouTube, and other social media apps.

Be more accessible

Chat with customers using WhatsApp, Apple Business Chat, Facebook Messenger, Google Business Messages, and in-app messaging on any iOS or Android device.

Connect across all channels

Set up seamless customer service by integrating with other channels including chat, text, review sites, communities, and an SDK.

Free up agents with virtual assistants

Open up new customer channels

Easily automate conversations by integrating directly with Google Dialogflow, a best-in-class chatbot.

Find the right fit

Implement your bot of choice, or take advantage of one of our partnerships with Microsoft Bot or Cognigy.

Speed up response times

Use chatbots to respond to common inquiries or gather more information before handing off to an agent.

Understand the full customer experience

Spot trends on every channel

Set custom SLAs by channel to monitor and track the complete customer journey.

Improve team performance

Get a deeper look into agent performance with pre-built and customizable dashboards.

View data from every angle

Inform your customer service strategy by slicing and dicing your data any way you’d like with drag-and-drop business intelligence dashboards.

Connect with experts across your organization

Give agents the tools to access internal experts by integrating RingCentral MVP™. Now it’s easy to get answers and solve queries on the spot with team messaging built into your digital engagement platform.

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another