The Vonage contact center solution keeps your teams within Salesforce during each customer interaction. This means access to user-friendly features like click-to-dial, screen pops, automatic call logging and recording, and more. These features elevate the contact center agent experience.
Conduct omnichannel conversations within Salesforce through our embedded Contact Pad. Also set availability across all channels, check queue activity, and peek at peer presence.
Enjoy the full flexibility to work from home or another office. Users can also forward inbound callers to their mobile phones. This freedom greatly improves the call center agent experience.
Provide a screen pop of any Salesforce object to save time and effort, and help deliver a personal response.
Track all activity, automatically, to maintain updated customer histories. This helps with training, QA, and compliance.