When your Vonage Contact Center, designed for Salesforce data, meets Analytics, the results are dramatic. Dive deeper into customer conversations with powerful and easy-to-use dashboards—and identify relevant conversations for best practice and compliance.
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Einstein AI and dashboard
Visualize the conversation.
- Quickly reference dashboard for instant insights
- Einstein Analytics helps visually segment and analyze customer conversations
Assign transcripts and logs to the appropriate Salesforce object.
- Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases, and custom objects
Gain insights through AI-powered customer engagement.
- Instantly identify insights and trends
- Easily assess your team’s compliance and product knowledge
Learn from every call and continually improve.
- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations
Vonage partners with workforce management solutions to optimize your contact center resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting—to help maximize both productivity and customer service levels.
Contact center quality management is equal parts success, coaching, and customer focus. And by streamlining the process in Salesforce, you can access the tools and insights to continually improve team performance.
Stop, look, and listen. You can drop into any inbound or outbound call in progress directly from your CRM. You can also go whisper mode to offer on-the-spot coaching. Even review and pause call recordings to identify key areas and further mentor your team.
The Vonage Contact Center can record all inbound and outbound calls, which are automatically logged as hyperlinks within your CRM (lead, account, opportunity, or case as applicable). This makes it easy to find any recorded conversation by simply clicking the recording link.
Choosing a solution isn't easy, that's where Adhesion comes in.
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Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.