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Unified Communication as a Service




Contact Center


Automatic Call Distributor


Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Automatic Call Distributor



Shorten wait times for better customer experiences.

- Quickly route to correct agent to address priorities

- Agents are assigned based on select criteria


Assign the right agent with intelligent, skills-based routing.

- ACD features used in conjunction with the Skill Tagger and Set SLA applets

- Agents with the right skill set are prioritized in the queue


ACD routes the customer to their preferred channel.

- Customers are more likely to answer on their preferred channel

- Seamlessly apply routing to voice, email, chat, social, and SMS


Conduct real-time training and monitoring.

- Managers can leverage in-call monitoring, call conferencing, call barging, and whisper coaching

- Easily report in real time or historically

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles


to cling to one another