An animation of three rotating circles.

Unified Communication as a Service

/

Vonage

/

Contact Center

/

Automatic Call Distributor

Benefits

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Automatic Call Distributor

Features

Priority

Shorten wait times for better customer experiences.

- Quickly route to correct agent to address priorities

- Agents are assigned based on select criteria

Skills-based

Assign the right agent with intelligent, skills-based routing.

- ACD features used in conjunction with the Skill Tagger and Set SLA applets

- Agents with the right skill set are prioritized in the queue

Inbound

ACD routes the customer to their preferred channel.

- Customers are more likely to answer on their preferred channel

- Seamlessly apply routing to voice, email, chat, social, and SMS

Management

Conduct real-time training and monitoring.

- Managers can leverage in-call monitoring, call conferencing, call barging, and whisper coaching

- Easily report in real time or historically

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

* Required

By submitting this form you are agreeing to receive emails from Adhesion Technology. You may opt out from receiving these emails at any time.

Someone from our team will be in touch soon!
Oops! Something went wrong while submitting the form.

Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another