The Vonage Contact Center can record all inbound and outbound calls, which are automatically logged as hyperlinks within your CRM (lead, account, opportunity, or case as applicable). This makes it easy to find any recorded conversation by simply clicking the recording link.
Keep your data safe and secure…and save, too.
- Recordings are stored in the Vonage cloud
- All recordings are encrypted through AES256 to deliver significant cost savings
Keep and maintain recordings based on select requirements.
- Easily configure call recording rules within your individual interaction plans
- Recordings can be linked to all calls, percentage of calls, specific callers, and more
Keep track of all outbound contact.
- Conveniently enable or disable outbound call recordings
- Easily access recordings as needed
Manage recordings to third parties.
- Call recording continues when transferred to a third party
- Recordings can stop if necessary
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
