Stop, look, and listen. You can drop into any inbound or outbound call in progress directly from your CRM. You can also go whisper mode to offer on-the-spot coaching. Even review and pause call recordings to identify key areas and further mentor your team.
3-Way Mode - The supervisor joins the call and can engage with the agent and customer. All three parties can be recorded.
Gamification - Fun, game-type elements create engaging activities out of everyday tasks to encourage your team.
Whisper Coaching Mode - The supervisor can speak to and coach the agent live during the call. The customer does not hear the supervisor to minimize disruption. All three parties can be recorded.
Speech to Text - Conversation Analyzer transcribes, tags, analyzes, and logs calls into CRM objects, such as contacts, cases, and custom objects.