Put the customer insights you already have to further use. Route your voice, Salesforce email, chat, SMS, video, and social channels together using the same business logic. This provides for more consistent customer experiences and boosts operational efficiency.
Customers enjoy a rich, consistent, and integrated experience across their channels of choice. This also spotlights your priority on customer service.
Salesforce users have only one place to set their availability and check peer presence, which improves total operational efficiency.
Consistently route customers across channels based on the latest information stored in Salesforce, including case owner, last agent contact, latest post-call survey, and more.
Omnichannel integration can boost efficiency with teams skilled in both voice and digital. Scaling up or down is simple because the administration is done within Salesforce.