Vonage Conversation Analyzer is your complete speech analytics solution. By integrating with your CRM or BI tool, you can discover new findings to help with quality management, best practice, compliance, coaching, and more—all designed to boost the customer experience.
Display data in your CRM dashboards to help visually segment and analyze customer conversations.
Conversation Analyzer transcribes and logs calls into your CRM, such as contacts, cases, and custom objects.
Conversation Analyzer transcribes, tags, and analyzes customer conversations.
With automatic voice call analysis, you can quickly spotlight trends.
Become a market leader through continuous improvement. With Conversation Analyzer, all your conversation data is available to you within your CRM. You’ll have the context from your interactions automatically stored with your customer data to obtain a more complete view of the overall customer experience and satisfaction
- Leverage the automatic categorization of calls
- Effortless call analysis lets you monitor, identify, and optimize
- Quickly find best practices with intelligent call categorization, minus random call sampling
- Use the call visualization tool to help focus your attention on specific parts of the conversation
- Instantly correlate your CRM data with conversation and contact center data and drive your sales and service results to new heights
Every organization needs to adhere to compliance policies. Whether you work in a regulated environment or simply require agents to follow a script for a consistent customer experience, Conversation Analyzer can help.
- All calls are automatically transcribed and analyzed
- Easily identify when agents aren’t being compliant and take steps towards remedying the situation.
- With configurable redaction, you don’t even need to worry about sensitive information being captured
Every organization has top performers. Whether you work with Sales or Service teams, with Conversation Analyzer you can begin to understand how your top performers hit their goals, then replicate that behavior by rolling-out best practices and immediately making the entire team more productive.
Conversation Analyzer breaks down call content into categories and displays graphically
Quickly uncover, understand, and act on the details that drive performance
Replicate top-performer behavior by rolling-out best practices - immediately making the entire team more productive
Identifying calls for Quality Management teams is part science and part guesswork. To effectively coach your teams, you need to listen to both the highs and the lows, but finding those calls can be time-consuming. With Conversation Analyzer, you can leverage the automatic categorization of calls.
- The call visualization allows you to focus your attention on specific parts of the conversation, allowing you to jump straight to the parts that matter, instantly saving you time
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
