The Vonage contact center solution, with Salesforce chatbot integration, identifies a pause in the chatbot conversation and routes accordingly. AI monitors the customer queue with respect to long wait times—a red flag for any poor experience.
Click here to schedule a complimentary advisory call.
CRM Chatbot Integration
Chatbot to human voice
Add the personal service.
- Quickly route to the best available agent
- This helps add a personal response
Dynamic omnichannel routing
Enjoy smart routing through chatbot integration with CRM.
- Quickly leverage updated Salesforce data
- Automatically route based on case owner, last agent contact, latest post-call
Chatbot data review
Access records for continual improvement.
- Automatically log chatbot conversations and chat detail records into Salesforce
- Easily reference logs for Einstein AI or human analysis
Prep your agents with appropriate call histories.
- Agents receive a transcript of the chatbot conversation before accepting a call or live chat
- Agents can prepare, save time, and deliver a personal response
Vonage partners with workforce management solutions to optimize your contact center resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting—to help maximize both productivity and customer service levels.
Contact center quality management is equal parts success, coaching, and customer focus. And by streamlining the process in Salesforce, you can access the tools and insights to continually improve team performance.
Stop, look, and listen. You can drop into any inbound or outbound call in progress directly from your CRM. You can also go whisper mode to offer on-the-spot coaching. Even review and pause call recordings to identify key areas and further mentor your team.
The Vonage Contact Center can record all inbound and outbound calls, which are automatically logged as hyperlinks within your CRM (lead, account, opportunity, or case as applicable). This makes it easy to find any recorded conversation by simply clicking the recording link.
Choosing a solution isn't easy, that's where Adhesion comes in.
Do you have questions? Are you ready to get started?
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
Someone from our team will be in touch soon!
Oops! Something went wrong while submitting the form.
Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.