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Unified Communication as a Service

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Vonage

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Contact Center

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CRM Chatbot Integration

Benefits

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

CRM Chatbot Integration

Features

Chatbot to human voice

Add the personal service.

- Quickly route to the best available agent

- This helps add a personal response

Dynamic omnichannel routing

Enjoy smart routing through chatbot integration with CRM.

- Quickly leverage updated Salesforce data

- Automatically route based on case owner, last agent contact, latest post-call

Chatbot data review

Access records for continual improvement.

- Automatically log chatbot conversations and chat detail records into Salesforce

- Easily reference logs for Einstein AI or human analysis

Transcripts

Prep your agents with appropriate call histories.

- Agents receive a transcript of the chatbot conversation before accepting a call or live chat

- Agents can prepare, save time, and deliver a personal response

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another