The Vonage contact center solution, with Salesforce chatbot integration, identifies a pause in the chatbot conversation and routes accordingly. AI monitors the customer queue with respect to long wait times—a red flag for any poor experience.
Add the personal service.
- Quickly route to the best available agent
- This helps add a personal response
Enjoy smart routing through chatbot integration with CRM.
- Quickly leverage updated Salesforce data
- Automatically route based on case owner, last agent contact, latest post-call
Access records for continual improvement.
- Automatically log chatbot conversations and chat detail records into Salesforce
- Easily reference logs for Einstein AI or human analysis
Prep your agents with appropriate call histories.
- Agents receive a transcript of the chatbot conversation before accepting a call or live chat
- Agents can prepare, save time, and deliver a personal response
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
