Your contact center data storage should be scalable and secure. So it’s no surprise that the Vonage contact center solution integrates tightly with Salesforce as your primary data silo for contact center KPIs, metrics, call recording links, and speech analytics.
Learn from every call and continually improve.
- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations
Assign transcripts and logs to the appropriate Salesforce object.
- Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases, and custom objects
Enjoy seamless integration with Salesforce.
- Contact center metrics housed in Salesforce
- Easily judge conversations against the latest KPIs
Keep your data and backup materials secure, no matter where you conduct business.
Seamlessly implement security best practices
Security extends to global compliance requirements, including GDPR
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
