The Vonage Contact Center dialer, Connect, ensures that your teams work optimally. Create time for more meaningful conversations, remove agent misdials, and reduce time between calls. You can even give agents key CRM insights on their screen.
Get through to more prospects by presenting a callback number local to them.
Automate manual tasks like dialing and eliminate wasted time, giving your team more opportunities to make a connection.
Use an intelligent dialer that integrates with your CRM, giving your reps the insight they need to personalize every call.
Speak to the right people at the right time with our dynamic dial lists and never miss a prospect interaction.
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Perfect for any conversation
Conveniently select a mode for unique agent needs.
- Preview Mode allows agents to flag and skip calls to better prepare for more complex calls
- Automatic Mode presents the next contact and automatically dials to reduce wait time between connections
- Voicemail Drop delivers a pre-recorded message to save time, which allows the agent to move on to the next call
Connect with more of your prospects
Reclaim the time it takes for your team to perform manual tasks that often feel like should take seconds - but over the course of a week, it really adds up! With Connect from Vonage Contact Centers, you will:
- Deliver huge productivity gains for outbound sales teams with the help of our toolkit
- Save valuable time with automated dialing, auto-logging, and voicemail drop
- Give your team time back in their date to handle extra calls and complete research
Vonage partners with workforce management solutions to optimize your contact center resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting—to help maximize both productivity and customer service levels.
Contact center quality management is equal parts success, coaching, and customer focus. And by streamlining the process in Salesforce, you can access the tools and insights to continually improve team performance.
Stop, look, and listen. You can drop into any inbound or outbound call in progress directly from your CRM. You can also go whisper mode to offer on-the-spot coaching. Even review and pause call recordings to identify key areas and further mentor your team.
The Vonage Contact Center can record all inbound and outbound calls, which are automatically logged as hyperlinks within your CRM (lead, account, opportunity, or case as applicable). This makes it easy to find any recorded conversation by simply clicking the recording link.
Choosing a solution isn't easy, that's where Adhesion comes in.
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Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.