The Vonage Contact Center, designed for your CRM integrates your customer data with insights to intelligently route calls through your IVR phone system. This helps you anticipate customer needs and deliver memorable experiences.
Use your CRM data to make the personal connection, while callers enjoy flexible IVR menu options based on CRM data and call histories
Allow customers to self-direct by entering an existing case number - helping route them to the right agent, faster
Maximize the customer experience by allowing customers to request a callback, while your CRM routes customer data to the agent making the callback
Customers can intuitively answer questions, connecting them to the right agent - while allowing your teams to handle larger call volumes without additional staff