Route a LiveAgent chat—and other Salesforce channels—with your Vonage contact center solution using the same business logic. This seamless integration provides for more consistent customer experiences and boosts operational efficiency.
LiveAgent chatbot integration provides a consistent experience across any channel. The additional outreach strengthens the customer focus and personal attention.
Consistently route customers across channels based on the latest information stored in Salesforce, including case owner, last agent contact, latest post-call survey, and more.
Salesforce users have only one place to set their availability and check peer presence, which improves total operational efficiency.
Before accepting a chat, agents receive a screen pop of any Salesforce object. This helps agents prepare, save time, and deliver a personal response.