Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. The integrated cloud contact center solution helps you drive external and internal customer satisfaction while providing agents with exactly what they need.
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Microsoft Dynamics Integration
Support for Sales/Service Hubs and Field Service
Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it.
- Sales and service teams
- Field services teams
- Any device, any time
Leverage all the tools you need
A single interface, as easy to use as it is powerful.
- Embedded Vonage ContactPad UI
- Screen pop¹
- Dynamic routing¹
- Visual Engagement (video and screen share)
The features you need to improve your CX now and tomorrow
Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents. Auto-log events, build insights with data, and eliminate manual data entry.
- Event and comment logging
- New record creation²
- Call summary reporting and playback link³
- Near real-time metrics and historical data
Vonage partners with workforce management solutions to optimize your contact center resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting—to help maximize both productivity and customer service levels.
Contact center quality management is equal parts success, coaching, and customer focus. And by streamlining the process in Salesforce, you can access the tools and insights to continually improve team performance.
Stop, look, and listen. You can drop into any inbound or outbound call in progress directly from your CRM. You can also go whisper mode to offer on-the-spot coaching. Even review and pause call recordings to identify key areas and further mentor your team.
The Vonage Contact Center can record all inbound and outbound calls, which are automatically logged as hyperlinks within your CRM (lead, account, opportunity, or case as applicable). This makes it easy to find any recorded conversation by simply clicking the recording link.
Choosing a solution isn't easy, that's where Adhesion comes in.
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Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.