Contact center quality management is equal parts success, coaching, and customer focus. And by streamlining the process in Salesforce, you can access the tools and insights to continually improve team performance.
Enjoy seamless integration with Salesforce.
- Contact center metrics housed in Salesforce
- Easily judge conversations against the latest KPIs
Control playback to capture and note insights.
- Supervisors can pause recordings to take notes
- Notes are automatically flagged and time stamped for easy access
Access call recordings within the Salesforce task object, including lead, account, opportunity, case, or custom object.
- Call recordings are stored in the Vonage cloud to deliver significant cost savings
- Easily find any conversion through a link
Provide instant feedback to the call center team.
- Supervisors can join in-call or use whisper coaching to train staff
- Easily create a three-way conversation if necessary
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
