An animation of three rotating circles.

Unified Communication as a Service

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Vonage

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Contact Center

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Quality Management

Benefits

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Quality Management

Features

KPIs in Salesforce

Enjoy seamless integration with Salesforce.

- Contact center metrics housed in Salesforce

- Easily judge conversations against the latest KPIs

Note taking

Control playback to capture and note insights.

- Supervisors can pause recordings to take notes

- Notes are automatically flagged and time stamped for easy access

Call recordings

Access call recordings within the Salesforce task object, including lead, account, opportunity, case, or custom object.

- Call recordings are stored in the Vonage cloud to deliver significant cost savings

- Easily find any conversion through a link

Coaching

Provide instant feedback to the call center team.

- Supervisors can join in-call or use whisper coaching to train staff

- Easily create a three-way conversation if necessary

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another