1.5 billion interactions powered on the Salesforce sales and service clouds.
Premier partner on the Salesforce AppExchange.
Unified Communication as a Service
solution isn't easy; Adhesion can help!
Click here to schedule a complimentary advisory call.
Harness the power for great conversations
Salesforce CTI integration is at the heart of Vonage's cloud-based contact center software. Allow your team to create exceptional customer experiences and be more efficient across every channel.
- Agents can customize screens with the right tools and data
- Quickly and intuitively use insights to let the conversations flow
- Correct data and automated routing frees up staff resources
- Better ROI on Salesforce spend, with cloud-based infrastructure to scale as your needs grow
Dynamic omnichannel experience
Customers expect you to be there, on their preferred platform and schedule, every time. We can help.
- Access Salesforce engagement histories
- Review details quickly to make for meaningful conversations
- Benefit from dynamic routing to send every query to the right agent
- Enjoy the ability to give customers the VIP treatment
Vonage partners with workforce management solutions to optimize your contact center resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting—to help maximize both productivity and customer service levels.
Contact center quality management is equal parts success, coaching, and customer focus. And by streamlining the process in Salesforce, you can access the tools and insights to continually improve team performance.
Stop, look, and listen. You can drop into any inbound or outbound call in progress directly from your CRM. You can also go whisper mode to offer on-the-spot coaching. Even review and pause call recordings to identify key areas and further mentor your team.
The Vonage Contact Center can record all inbound and outbound calls, which are automatically logged as hyperlinks within your CRM (lead, account, opportunity, or case as applicable). This makes it easy to find any recorded conversation by simply clicking the recording link.
Choosing a solution isn't easy, that's where Adhesion comes in.
Do you have questions? Are you ready to get started?
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
Someone from our team will be in touch soon!
Oops! Something went wrong while submitting the form.
Adhesion: the tendency of dissimilar particles
to cling to one another
Adhesion Tech was founded on the principle that while technology seems daunting and dissimilar to many organizations’ existing operations, through guided digital transformation, those operations will adhere to technology and become effortlessly streamlined.