Vonage Contact Center for ServiceNow enables organizations to drive external and internal customer satisfaction, helps agents keep vital customer data at their fingertips without needing to open another app, and more.
Enable your cloud-based contact center to focus on what matters most—your customers.
- Works with ServiceNow’s Madrid, New York, or Orlando versions
- Compatible with either the Classic or Agent ServiceNow workspace
Get an easy-to-use interface with powerful key performance metrics, personalization, and productivity features.
- Embedded Vonage ContactPad UI
- Screen pop¹
- Click-to-dial
- Dynamic routing¹
- Webchat
- Visual Engagement (video and screen share)
Review voice interactions, logs, recordings, and more without ever leaving the ServiceNow app.
- Event and comment logging
- New record creation²
- Call summary reporting³
- Call recording playback link
The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.
