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Unified Communication as a Service

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Vonage

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Contact Center

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Service Now Integration

Benefits

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Service Now Integration

Features

Available versions and workspaces

Enable your cloud-based contact center to focus on what matters most—your customers.

- Works with ServiceNow’s Madrid, New York, or Orlando versions

- Compatible with either the Classic or Agent ServiceNow workspace

Leverage a host of call-handling tools

Get an easy-to-use interface with powerful key performance metrics, personalization, and productivity features.

- Embedded Vonage ContactPad UI

- Screen pop¹

- Click-to-dial

- Dynamic routing¹

- Webchat

- Visual Engagement (video and screen share)

Easily maintain detailed call histories and records

Review voice interactions, logs, recordings, and more without ever leaving the ServiceNow app.

- Event and comment logging

- New record creation²

- Call summary reporting³

- Call recording playback link

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another