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Unified Communication as a Service

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Vonage

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Contact Center

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Visual Engagement

Benefits

Agents can instantly initiate customer video interactions with a single click, effortlessly migrate from voice to video, and automatically show their status as busy.

Supervisors can see in real time when agents are busy on video calls, view historical reports of video interactions, and even control which agents have access to video.

Screen recording, Conversation Analyzer, historic and real-time reporting, omnichannel, CRM integration, AI, and Vonage Business Communications offerings further complement our Visual Engagement solution.

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Visual Engagement

Features

True omnichannel

Your customers demand choices in how they contact you, and increasingly, video and screen share are choices they expect. Add Visual Engagement to your overall suite of contact center tools for a true omnichannel experience.

- Video and screen share capabilities improve communication efficiency and engender trust.

- With video as a native channel, it’s just one more piece of your centralized contact center puzzle; it can be initiated right from the ContactPad.

- Benefit from a complimentary ecosystem of analytics, reporting, AI, and more.

Increase productivity and save on costs

Robust contact center features like video and screen share can reduce average handle time, expedite first contact resolution, and lower the cost to serve.

- Reduce the need for travel, saving on costs and compensating for travel restrictions

- Reduce the time to resolution for happier customers and a lower cost to serve

- Build trust and engagement, encouraging customer retention and loyalty

I- mpress your customers with your commitment to staying up-to-date with new technologies

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

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Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another