Your agents are always there for you and your customers. So give them the tools they’ll love.
- There’s room for all customers, no matter their license type or whether their CRM is Salesforce, Microsoft Dynamics, or ServiceNow; or use Vonage APIs for additional third-party integrations
- Simply take the provided Webchat code block and add to your website
- Agents remain within the CRM while engaged with customers over any channel to increase productivity and ensure that the right agents respond to customers as quickly as possible
- All customer context is readily available while your agent deals with the request, saving time and improving your agent’s efficiency
- Your customers can choose their channel provider or leverage the Vonage suite of off-the-shelf options in Salesforce, Microsoft Dynamics, and ServiceNow … not to mention APIs for third-party integrations
- Customers can interact with agents and enjoy the same experience, regardless of device, channel, and even channel provider; and Vonage can route all channels alongside voice