An animation of three rotating circles.

Unified Communication as a Service

/

Vonage

/

Contact Center

/

Webchat

Benefits

Choosing a

Unified Communication as a Service

solution isn't easy; Adhesion can help!

Click here to schedule a complimentary advisory call.

Webchat

Features

Give your agents the tools they’ll love

Your agents are always there for you and your customers. So give them the tools they’ll love.

- There’s room for all customers, no matter their license type or whether their CRM is Salesforce, Microsoft Dynamics, or ServiceNow; or use Vonage APIs for additional third-party integrations

- Simply take the provided Webchat code block and add to your website

- Agents remain within the CRM while engaged with customers over any channel to increase productivity and ensure that the right agents respond to customers as quickly as possible

- All customer context is readily available while your agent deals with the request, saving time and improving your agent’s efficiency

- Your customers can choose their channel provider or leverage the Vonage suite of off-the-shelf options in Salesforce, Microsoft Dynamics, and ServiceNow … not to mention APIs for third-party integrations

- Customers can interact with agents and enjoy the same experience, regardless of device, channel, and even channel provider; and Vonage can route all channels alongside voice

Boost efficiency and engagement

Webchat provides an intuitive digital channel to increase agent efficiency and engage more customers quickly.

- Improve your customer experience with Webchat and routing

- Provide your organization with a competitive advantage and enhance contact center productivity and capacity without adding more agents

- Reduce call queues, average handle time, and call volumes

- Give customers choices and potentially faster answers for certain types of queries, such as answering purchase-related questions on the spot or addressing simple queries through chat

- Reduce administration and setup by using one interaction plan to route multiple channels to your agents

- Share a single source for reporting, with agent and contact center performance available for multiple channels—all in one place

Choosing a solution isn't easy, that's where Adhesion comes in.

Do you have questions? Are you ready to get started?

The easiest way to get connected with us is to schedule a time that you already know is convenient for you, because let's face it, nobody likes the back and forth via email to find a time for a quick call or meeting. But if scheduling something on your own doesn't suit you then feel free to send us a message and we'll be in touch.

* Required

By submitting this form you are agreeing to receive emails from Adhesion Technology. You may opt out from receiving these emails at any time.

Someone from our team will be in touch soon!
Oops! Something went wrong while submitting the form.

Adhesion: the tendency of dissimilar particles

(applications)

to cling to one another