With Business Inbox, your customers can use SMS to reach your main company number (including toll-free numbers), or can reach you on Facebook. With a simple integration, customers can send messages through your company page on Facebook, which you can then access—and reply to—through Business Inbox.
Improve overall customer satisfaction and reduce churn by managing multiple conversations at once, decreasing average hold time, and allowing customers and prospects to interact with you in the channel they prefer.
Send and receive (1) messages from your toll-free numbers* and (2) rich messages with photos, audio, video, attachments, and emojis when using social media directly from the VBC apps.
Boost employee productivity and streamline customer communications.